FAQs

Quick answers to common questions.

General

Is the bot free?

Yes for basic use. Premium unlocks higher limits and advanced features. See Premium.

How many servers can it handle?

The bot runs on 250+ servers in production. Discord API rate limits kick in at very high scale — contact us if you need dedicated instances.

Can I self-host?

Not officially supported. The codebase is proprietary. For self-hosted AI, use the Ollama integration under AI → Providers.

AI

Which AI provider should I use?

Can I use multiple providers at once?

Yes — the 3-slot system (Main/Lite/Fallback) lets you mix providers. See AI Providers.

Will the bot share my API key?

No. Each server's key is isolated. The bot never uses its own key for your server's requests.

Why doesn't the bot respond to short messages?

Short messages (< 3 words, just emoji, selamlaşma) are ignored intentionally — they're classified as SOHBET (chat) or too ambiguous. This prevents spam.

Tickets

How many tickets can one user open?

Default: 3 simultaneously. Set ticketMaxOpen per panel (1-20).

Can I customize the ticket welcome message?

Yes. Each panel has its own welcome embed — edit under Ticket Settings → Panels → [panel] → General.

What happens when a ticket closes?

Can users close their own tickets?

Depends on panel config. Default: yes, with 2-step confirmation. Toggle enableTwoStepClose to change.

Templates

What's the message template limit?

Free: 15 templates. Premium: 100.

Can templates have buttons?

Yes. Each template supports up to 25 buttons across 5 rows.

Can templates include variables?

Yes — use {user.mention}, {server.name}, {channel.name}, etc. Full list in Dashboard → Templates → Edit → Variables.

Giveaways

How are winners picked?

By default: random selection from entries. With stacking (premium), role-based extra entries apply.

Can users win multiple times?

No — if a user wins and you reroll, they're excluded.

How long can a giveaway last?

Minimum: 1 minute. Maximum: 90 days.

Invites

Are invites tracked in real-time?

Yes. Every join/leave updates the leaderboard within seconds.

What counts as a "real" invite?

A user who joins via an invite code, is not a bot, and has an account older than 7 days. Otherwise it's "fake".

Can I transfer invites between users?

Not directly. Reset the recipient's invites, then give bonus invites (premium).

Data & Privacy

Where is data stored?

All data is stored locally on the bot's server in guilds/<id>/. No cloud databases.

Can I delete my server's data?

Yes. Contact us or use the /data-delete command (requires confirmation).

Is chat data shared with AI providers?

Yes — when AI responses are generated, the user's message (plus knowledge base context) is sent to your configured provider. Use a privacy-respecting provider or self-host with Ollama.

Still have questions?

Ask in our Discord — active community and staff.